Returns & Exchanges

At Historic Prints, we love our locals and the community we serve. We want you to be thrilled with your artwork.

However, as a small business, we custom print and custom frame every single order — we do not hold stock. The only stock we hold is A4 and A3 in most Suburban Icons. Because of this custom nature and the fragility of large-format paper, we have specific guidelines to ensure we can continue offering high-quality prints at fair prices.

1. Damaged or Faulty Items

Applies to all orders.

Under Australian Consumer Law, if your item arrives damaged, faulty, or is not what you ordered, you are entitled to a repair, replacement, or refund.

If your package arrives damaged by Australia Post:

  • Timeframe: You must contact us within 48 hours of delivery.

  • Evidence: Please email us clear photos of the damage to the print AND the damage to the packaging (tube/box). This is required for us to lodge an insurance claim with the carrier.

  • Resolution: Once verified, we will arrange a replacement sent to you immediately at no cost.

2. Change of Mind Policy

Because every poster is printed to order, our policy differs depending on the size and fragility of the item.

Small Prints (A4 & A3 - Shipped Flat) We understand that sometimes a print doesn't look quite right in the space you imagined. Because these are shipped flat and are more robust, we are happy to offer an exchange or store credit for change of mind.

  • Timeframe: You must contact us within 14 days of delivery.

  • Condition: The print must be returned in perfect, sealed and resaleable condition in its original packaging.

  • Cost: Return shipping is at the customer's expense.

Large Format Prints (A2, A1, A0 - Rolled) Due to the fragile nature of large-format satin paper, these prints are shipped in protective tubes. Once these prints are removed from the tube, unrolled, and handled, they are extremely difficult to re-roll without causing "handling dings" or creases.

  • Policy: We do not accept returns or exchanges for change of mind on A2, A1, or A0 prints.

  • Please measure your space carefully before ordering.

Framed Prints (Local Pick-Up) All framed items are custom-assembled by hand. As these items are collected in person, the following policies apply:

  • Inspection upon Collection: Please inspect your framed print carefully at the time of pick-up. We ask that you ensure you are happy with the condition of the frame and glass before leaving our studio. Once the frame has left our premises, we cannot accept returns for visible damage (e.g., scratched glass or dented corners) as we cannot verify if this occurred during transport or hanging.

  • Manufacturing Warranty: We stand by the quality of our craftsmanship. If you discover a structural or assembly fault after taking the frame home (such as loose joinery or hardware failure), please contact us immediately so we can resolve the issue.

    • Note: This warranty does not cover damage caused by mishandling, improper transport, incorrect wall installation, or environmental changes (humidity/heat).

  • Change of Mind: As frames are made-to-order, we do not offer refunds or exchanges for change of mind once production has begun or the item has been collected.

3. Cancellations

We process orders quickly to get them to you fast. If you need to cancel or change an order, you must contact us via email within 24 hours of placing the order.

  • If the order has not yet been printed, we will happily process a full refund.

  • If we have already printed your order, we may not be able to cancel it.

How to Contact Us for a Return

To start a return or report an issue, please contact us via our Contact Page or reply directly to your order confirmation email. Please include your Order Number so we can help you faster.